The Domain Name System (DNS) is a distributed Internet directory service. DNS also refers to Domain Name Servers. DNS is used mostly to translate between domain names and IP addresses, and to control Internet email delivery.

Visit our helpdesk here [ HelpDesk ] and you can submit your request there. Whether you ask a question using the desk or by emailing support@hdgwebhost.com your issue will turn into a ticket and you will be emailed a ticket ID so that you can view the progress of your ticket online on your own personal ticket portal.

Support Addresses

Our customer care departments are always ready to answer your questions by e-mail. We respond to all enquiries within 6-12 hours.

FAQ

We've made our FAQ section as informative as possible. It's your first resource and most questions can be answered using this guide. Click to view FAQ Knowledgebase

In order for your domain name to point to the server your account is on, you'll need to go to the website where you registered your domain.

You must change the DNS to match the ones found in your activation email.

We organized our Master and Slave DNS, meaning that all of our servers have the same DNS.

Setting Up Email Accounts

Where do I set up email accounts for my site?

Log in to your CPanel

http://www.yoursite.com/cpanel/
or
http://www.yoursite.com:2082
or
Use the IP of your server

http://123.123.123.123:2082

Enter User name and password when prompted, select Mail Manager to modify/add accounts.

The HelpDesk Quickies will provide you with some of the more common answers to questions we receive. Most others can be found in our HelpDesk FAQ Section.

And if all else fails, call or email our support people.